Acceptable Use Policy
This policy defines the rules and guidelines for appropriate use of the Rushita medical platform
Introduction
This policy defines the rules and guidelines for appropriate use of the Rushita medical platform. All users must comply with this policy to ensure a safe and professional environment.
Permitted Uses
Rushita platform is designed to provide digital healthcare services and medical clinic management. The platform may only be used for legitimate medical purposes.
Prohibited Activities
Users are prohibited from:
- Using the platform for non-medical or illegal purposes
- Sharing misleading or inaccurate medical information
- Violating patient privacy or sharing their data without permission
- Attempting unauthorized access to other accounts or data
- Using the platform for unlicensed commercial activities
- Publishing offensive, discriminatory, or insulting content
- Manipulating the system or attempting to hack it
- Creating fake accounts or using false identities
Prohibited Content:
- Content that violates intellectual property rights
- Unverified or dangerous medical information
- Unauthorized advertisements for drugs or treatments
- Content that promotes violence or hatred
- Malicious software or viruses
User Responsibilities
For Patients:
- Provide accurate and truthful information about their health condition
- Keep login credentials confidential
- Respect appointment schedules and cancel early when needed
- Interact politely and respectfully with medical staff
- Do not share medical prescriptions with others
For Healthcare Providers:
- Adhere to professional and ethical medical standards
- Maintain confidentiality of patients' medical information
- Provide accurate and up-to-date medical information
- Respond timely to patient inquiries
- Report any technical or security issues
Content Guidelines
All content published on the platform must be:
- Accurate and useful for medical purposes
- Respectful and professional in tone and content
- Compliant with local laws and regulations
- Free from unnecessary sensitive personal information
- Appropriate for the target audience of patients and doctors
- Current and based on documented scientific evidence
Security Requirements
To ensure platform security and data protection, all users must:
- Use strong and unique passwords
- Enable two-factor authentication when available
- Not share login credentials with others
- Log out from accounts on shared devices
- Report any suspicious activity immediately
- Keep applications and browsers updated regularly
- Avoid accessing the platform from unsecured networks
Enforcement Measures
In case of policy violations, we may take the following actions:
Progressive Actions:
- Written Warning: For minor or first-time violations
- Access Restriction: Temporary suspension of some features
- Account Suspension: Temporary account deactivation
- Account Termination: Permanent account closure
- Legal Action: In cases of serious violations
Factors Determining Action:
- Severity of violation and its impact on others
- Repeated violations from the same user
- Intent behind the violation
- Cooperation with support team to resolve the issue
Appeals Process
If you believe an action was taken against your account incorrectly, you can:
- Submit an appeal within 30 days of the action
- Provide evidence supporting your position
- Explain the circumstances surrounding the incident
- Await comprehensive review by a specialized team
- Receive a response within 15 business days
Policy Updates
We reserve the right to update this policy at any time. When making substantial changes:
- We will notify users 30 days before implementation
- We will send alerts via email and platform
- We will clearly explain the main changes
- We will provide a transition period to adapt to changes
- Continued use means agreement to the updated policy
- Users can terminate their accounts if they disagree with updates